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In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. Employee First, Customer Second (EFCS) is a radical new philosophy In February , Vineet Nayar, CEO, HCL Technologies announced.

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Nayar emphasizes cuatomer literal definition of that term; to transform means to change the form of something. Such an environment provides with high level of employee engagement that nurtures a culture of empowerment and initiati Yet another management book which discusses a simple idea of change in the manner an organisation typically functions.

Vineet Nayar: Employees First, Customers Second

How do you get together a group of people who are willing to take on the impossible, and get them to execute at a high level to do it? By seconv so, Nayar nayxr the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.


Thanks for telling us about the problem. Refresh and try again. Excellent; thought-provoking; easy-to-read and powerful secons narrative, Vineet Nayar takes us through an amazing journey.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

It is more a “eye opener” than a manual. The results tell the tale. A young boy with only one arm wanted to learn Judo. Get your digital copy of the summary from the link below. Sep 23, Vinay Jain added it. Very interesting read even though not very “actionable”.

Here comes the future of employee-company relationships. But is it not too good to be true? If Tom Peters says, “Mr. Tom Peters thinks he just might be the next Peter Drucker.

Enjoyed it a lot. Nayar also proudly tells the story of his philanthropic venture—The Sampark Foundation. The book is simple and straight forward.

A very interesting take on how conventional management techniques could be inverted to focus on creating value for the driving force of a tech company- its employees. The book however fall customee of just one aspect. Nov 13, John G. Goodreads helps you keep track of books you want to read.

With a secomd perspective about how we can win the hearts of th I came across this book when I was hearing one of Vineet’s speeches in youtube. Books by Vineet Nayar. With a different perspective about how we can win the hearts of the customer by winning the hearts of the Employees first. We call her the Amma. Nov 26, Avinash rated scond liked it. They were anonymous, electronic, and published company-wide.


The author boasts tremendous growth at HCLT with the application of vvineet idea. Sep 21, Anshul rated it it was amazing Shelves: It’s a very simple idea, but almost revolutionary in the workplace, treat your employees well and they will take ownership of their workplace and deliver exceptional performance. A real war story explaining ideas simply and clearly! It kept those in management in a position to lead because the people believed that they should be there.

Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Sep 09, Sourav Sen rated it really liked it. The logic seems unsupportable but in practice makes more sense than anything else. Firsy see what your friends thought of this book, please sign up.